Askaran Binjraj • Customer Care

Cancellation Policy

At Askaran Binjraj, we strive to ensure a seamless shopping experience for our valued customers. We understand that sometimes, plans change and you may need to cancel an order. Please review our cancellation policy below:

01. Policy

Order Cancellation

  • Before Dispatch: You can cancel your order anytime before it has been dispatched. To cancel an order, please contact our customer service team at info.askaranbinjraj@gmail.com or call us at 03712 244 247 / 88228 30465. Please provide your order number and reason for cancellation.
  • After Dispatch: Once an order has been dispatched, it cannot be canceled. However, you may initiate a return upon receiving the order by following our Returns and Refunds Policy.
02. Workflow

Cancellation Process

  • Contact Us: Reach out to our customer service team with your order details.
  • Confirmation: Once your cancellation request is received, we will confirm the cancellation and process your refund (if applicable) within 7-10 business days.
03. Reimbursement

Refunds for Canceled Orders

  • Full Refund: If you cancel your order before it is dispatched, you will receive a full refund of the purchase amount.
  • Refund Method: Refunds will be credited to the original method of payment. If you paid by credit card, the refund will be credited to your credit card account. If you paid by UPI or net banking, the refund will be credited to your respective account.
04. Terms & Modifications

Exceptions & Amendments

  • Customized Products: Orders for customized or personalized products cannot be canceled once the customization process has begun.
  • Special Promotions: Orders placed during special promotions or sales events may have different cancellation terms, which will be specified during the promotion period.
  • Amendments to Orders: If you wish to make changes to your order (e.g., change of size, color, or product), please contact our customer service team as soon as possible. Amendments can only be made before the order is dispatched.

Contact Information

If you have any questions or need assistance with order cancellations, please contact our customer service team:

Phone: 03712 244 247
Mobile: 88228 30465

Thank you for shopping with Askaran Binjraj! We appreciate your business and are here to assist you with any concerns regarding your order.